Dedicated Internet Access

Malaysia Dedicated Internet Access (DIA)

Quick answer: Dedicated Internet Access (DIA) is a fibre internet connection reserved for one organisation, with symmetrical upload and download speeds, a static IP and a Service Level Agreement (SLA). DACS arranges DIA in Malaysia from 10 Mbps up to 10 Gbps and compares offers from Tier-1 carriers, including TM, Maxis, TIME and U Mobile, so you get one side-by-side quote for your address instead of chasing each telco yourself.

Uninterrupted Connection

Enjoy 24/7 high-speed Internet access all year round including peak hours.

Flexible Bandwidth Speed

Get the Internet speed that you need with scalable bandwidth from 10Mbps up to 10Gbps.

Secure Connectivity

Enhance your network’s protection with our suite of fully managed network security capabilities. Suitable for government agencies, financial institutions, and large MNCs.

malaysia dedicated internet access TM Dome Metro-E

Uninterrupted High Speed Dedicated Internet Connection For Your Business Needs

Dedicated Access

  • Connected through private leased line
  • Dedicated connection directly to global Internet gateways

Customisable Options

  • IPv6 ready
  • Managed services
  • Reporting
  • Resiliency options

Built on Fibre

  • Active end-to-end network
  • Stable & reliable
  • Delivered on native Ethernet
  • Design protected up to 10Gbps

Performance Support

  • Dedicated account manager
  • Top notch service  
  • Certified technical teams
  • Proactive network monitoring

Internet Gateway

  • Secure bandwidth
  • Self-healing network
  • Direct & public peering to market leading networks
  • Optimised IP routes

Key Characteristics Of Dedicated Internet Access

Dedicated Connection

With DIA, the customer is allocated a fixed amount of bandwidth that is solely dedicated to their use. This means that the bandwidth is not shared with other users, resulting in a more reliable and predictable internet experience.

High-Speed Connectivity

DIA typically offers higher speeds compared to shared internet connections. It allows for faster data transfer rates, which is beneficial for businesses that require large file uploads, video conferencing, online collaboration, or other bandwidth-intensive activities.

Symmetrical Upload/Download Speeds

Similar to leased lines, dedicated Internet access often provides symmetrical upload and download speeds. This is advantageous for applications that require simultaneous data transfer in both directions, such as video streaming, cloud computing, and data backups.

Reliability and Performance:

DIA offers a higher level of reliability compared to shared internet connections because it is not affected by the usage patterns of other users. The dedicated nature of the connection minimizes the risk of network congestion, resulting in consistent performance and low latency.

SLA and Service Guarantees

DIA connections often come with SLAs, which define the level of service and support guarantees provided by the internet service provider (ISP). These agreements may include performance guarantees, uptime commitments, response times for issue resolution, and technical support availability.

Security

DIA connections can provide enhanced security features, such as dedicated firewalls, intrusion detection and prevention systems, and virtual private networks (VPNs). These measures help protect the customer’s data and network from unauthorized access and cyber threats.

Scalability

DIA services can be scaled according to the customer’s needs. ISPs can adjust the allocated bandwidth based on the customer’s requirements, allowing for flexibility as the organization grows or its bandwidth needs change.

Dedicated Internet Access Pricing

How long does installation take?

Typically 4–6 weeks where the building is already on a carrier’s network, and 8–16 weeks where new fibre has to be laid. See the DIA installation timeline checklist.

Dedicated internet access pricing

DIA pricing is not one-size-fits-all. It depends on your location, bandwidth, the carrier, the SLA level and the contract term (12, 24 or 36 months). Because offers vary so much between carriers and addresses, the quickest way to the best value is a side-by-side comparison. See our DIA and TM DOME price guide for indicative ranges, then ask us to quote for your address.

How much bandwidth do you need?

It depends on users, cloud apps, video and backups, not just headcount. Our DIA bandwidth sizing guide walks through it step by step.

What you get with DIA from DACS

  • Dedicated bandwidth: your capacity is not shared with other users, so speed stays the same at peak hours.
  • Symmetrical speed: upload equals download, which matters for cloud apps, VPNs, video calls and backups.
  • Scalable from 10 Mbps to 10 Gbps, with upgrades as you grow.
  • SLA-backed service covering uptime, fault response and service credits. See DIA SLAs explained.
  • Static IP addresses, IPv6 ready.
  • Built on fibre, delivered on native Ethernet, with resiliency options such as a second carrier or broadband failover.
  • Managed options: managed router and security, reporting, proactive network monitoring, and a dedicated account manager.

Who needs dedicated internet access?

Business typeWhy DIA
Factories and industrial sitesCloud ERP, production systems, CCTV and VPN links to a head office must stay up.
Offices with 50+ staffMicrosoft 365, Google Workspace, video meetings and VoIP need consistent upload speed.
Financial servicesTrading, payments and compliance need a stable, secure line with an SLA.
Multi-site companies and MNCsOne standard of service across HQ, branches and plants, often with links to an overseas head office.
Data centres and hostingHigh-capacity internet and transit for tenants and services.
Education, healthcare, governmentLarge online platforms and services that cannot go down.

Still deciding? Compare DIA vs business broadband or read What is DIA?

Compare carriers in one quote

DACS is an aggregator and reseller working with Malaysia's Tier-1 carriers. You tell us the address, bandwidth and contract term; we:

  1. check fibre readiness at your address with each relevant carrier;
  2. collect offers and compare price, SLA terms and installation lead time side by side;
  3. recommend the best fit and handle the order, installation and handover;
  4. stay your single point of contact for support and upgrades.

How do the carriers differ? Read DIA carriers in Malaysia compared and Tier-1 vs Tier-2 telcos.

Coverage

Availability and lead time depend on whether your building is already on a carrier's fibre network, so we check each address.

Related services

  • Leased line: private point-to-point links between your sites.
  • Metro-E: Ethernet connectivity between offices in a city or region.
  • TM DOME: TM's Direct over Metro-E internet service.

Frequently asked questions

What is dedicated internet access?

A business internet connection where the bandwidth is reserved for one organisation, with symmetrical speeds, static IPs and an SLA.

Is DIA the same as a dedicated internet line or a dedicated fibre internet connection?

Yes. "Dedicated internet line", "dedicated fibre internet" and "direct internet access" are commonly used for the same service.

What speeds are available?

From 10 Mbps up to 10 Gbps, depending on the location and carrier.

Can I have two carriers for redundancy?

Yes. Many businesses take DIA from one carrier and a second DIA line or broadband from another carrier as a backup, with automatic failover.

Which carriers does DACS work with?

Malaysia's Tier-1 carriers, including TM, Maxis, TIME and U Mobile.

More answers in the DIA FAQ.

Get a DIA quote for your address

Send your address, the bandwidth you need and your preferred contract term. We will come back with a side-by-side comparison. Get a competitive quote or email info@dacs.com.my.

Last updated: October 2026.

Reach out and let's chat

We are your one-stop solution for all business internet and network needs — from SMEs to MNCs. Whether you need Dedicated Internet Access (DIA), Metro-E, or other enterprise connectivity solutions, you don’t need to approach multiple providers on your own.

As a trusted aggregator and reseller, we simplify the entire process by providing a comprehensive price comparison from Malaysia’s top-tier telcos like TM, Maxis, TIME, and uMobile. This means you get the best value, speed, and reliability — all from one source, with no hassle and no need to look elsewhere.

Just let us know the type of connectivity and speed you need, and we’ll take care of everything for you.

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Managed connectivity services for fast, reliable, scalable and secure networks.

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