Dedicated Internet Access (DIA) FAQ Malaysia
Short answer: Dedicated Internet Access (DIA) is a dedicated, symmetrical, SLA-backed business internet line. In Malaysia, pricing depends on location, fibre availability, contract term and bandwidth; installation in an on-net building typically takes 4 to 6 weeks, and contracts are commonly 12, 24 or 36 months. Below are straight answers to the questions buyers ask us most.
DIA questions and answers
How much does DIA cost in Malaysia?
Price depends on location, fibre availability at your building, contract term and bandwidth. Compare at least 3 Tier-1 carriers for your address. See our Malaysia DIA price guide for current estimates.
What is the difference between DIA and business broadband?
DIA is dedicated (1:1), symmetrical and backed by an SLA. Business broadband is shared, usually asymmetric and best-effort with no uptime guarantee. Read more
What SLA comes with DIA?
Tier-1 DIA SLAs in Malaysia are typically 99.7% on a single fibre path and 99.9% on a dual-path, dual-homed connection. Read more
How long does DIA installation take?
For buildings already on the carrier's network, typically 4 to 6 weeks from order to live. Where new fibre must be laid, 8 to 16 weeks, sometimes longer in industrial areas. Read more
What contract terms are available?
Most DIA contracts start at 24 months. Some carriers offer 12 months at a higher monthly rate, or 36 months at a lower monthly rate.
Is there a setup fee?
There may be a one-time setup fee, and a fibre pull cost if your building is not yet on the carrier's network.
Which telco is cheapest for DIA?
No single telco is always cheapest. It depends on which networks already reach your building, so compare at least 3 Tier-1 carriers.
Which carriers does DACS work with?
TM, Maxis, TIME and uMobile.
Why use DACS instead of going direct to a telco?
One request gets you a side-by-side comparison from several Tier-1 carriers, plus add-ons such as extra fixed IPs, and a 24/7 NOC that chases the carrier for you when something goes wrong.
Do I get static IP addresses?
Yes. DIA includes a static IP, and more fixed IP addresses can be requested.
Can I have a backup line?
Yes. A common setup is DIA plus business broadband failover on the same router, or two DIA lines from different carriers for the highest resilience. Read more
What is TM DOME?
TM DOME (Direct Over Metro-E) is TM's enterprise fibre service, delivering DIA and Metro Ethernet over fibre. Read more
What is a leased line?
A private dedicated link between exactly two points that does not touch the public internet. Read more
What is Metro Ethernet?
A private carrier Ethernet network that connects multiple sites of the same company. Read more
Who needs DIA?
Businesses with around 50 to 500+ staff, cloud ERP, heavy Microsoft 365 or video use, remote VPN users or HQ backups, as well as banks, factories and MNCs.
Do you support MNCs setting up in Malaysia?
Yes. DACS arranges DIA and leased lines for MNC offices setting up in Malaysia and coordinates the carriers on their behalf. Read more
Where is DACS located?
Unit 2-13A, Bangunan Perdagangan D7, 800 Jalan Sentul, 51000 Kuala Lumpur.
How do I get a quote?
Send your address, bandwidth and contract term via the contact form. DACS compares at least 3 Tier-1 carriers for you. Contact DACS
Get a side-by-side quote: send us your address, bandwidth and contract term and we will compare at least 3 Tier-1 carriers for you. Contact DACS
Last updated: 14 October 2026. Pricing varies by location, fibre availability and contract term; see the price guide for current estimates.