Short answer: Businesses in Malaysia can buy Dedicated Internet Access (DIA) from several licensed carriers, including TM One, TIME dotCom, Maxis Business, CelcomDigi Business and U Mobile (U Business). All of them sell DIA as a dedicated, uncontended line, but they differ in how the last mile reaches your building, the bandwidth range, contract terms and the extras they bundle. The right carrier depends on which networks already reach your address, so the best way to choose is to compare written offers for your exact site.
DIA carrier options in Malaysia at a glance
| Carrier | DIA service | What the carrier publishes | Source |
|---|---|---|---|
| TM One (Telekom Malaysia) | TM One DIRECT; Direct Over Metro-E (DOME) | Dedicated internet access with traffic prioritisation; DOME delivers dedicated Ethernet connectivity from 20 Mbps up to 10 Gbps. Add-ons include managed bandwidth, managed UTM and managed DDoS protection. | TM One website |
| TIME dotCom | Dedicated Internet | Scalable bandwidth up to 10 Gbps, delivered over its Metro-E fibre network on native Ethernet, with proactive monitoring, IPv6 and resiliency options. | TIME for Enterprise website |
| Maxis Business | Dedicated Internet Access (DIA) | Symmetrical speeds from 10 Mbps up to 10 Gbps, contracts from 12 to 60 months, optional burstable bandwidth, and value-added services such as managed Wi-Fi and DDoS protection charged separately. | Maxis Business DIA page and FAQ |
| CelcomDigi Business | Dedicated Internet Access (DIA) | Dedicated internet with round-the-clock support, alongside fibre and 5G business internet. | CelcomDigi Business website |
| U Mobile (U Business) | Dedicated Internet Access (DIA) | Guaranteed reserved bandwidth, symmetrical upload and download speeds, and a fully managed service with 24/7 support. | U Business website |
Coverage, bandwidth tiers and service levels change and depend on your location. Always ask each carrier for its service schedule for your exact address and configuration.
How to compare DIA carriers
- Coverage at your address. Ask whether the carrier’s fibre is already in your building or street. A carrier with fibre on site can usually install faster than one that has to build new access.
- Bandwidth and growth. Check the bandwidth you can start with and how easily you can upgrade during the contract.
- SLA, repair time and service credits. Read the availability target, the repair commitment and whether missed targets pay service credits. Our DIA SLA guide explains what to look for.
- Contract term. Terms usually run from one year to several years. Ask about early termination and upgrade terms before you sign.
- Static IPs and extras. Confirm how many public IP addresses are included and whether DDoS protection, managed routers or firewalls cost extra.
- Support. Check who you call when the line goes down, and whether the carrier monitors your circuit around the clock.
Single carrier or two carriers?
A single DIA line from one carrier suits most offices. If downtime is very costly for your business, consider a second line from a different carrier that enters your building by a separate path. Two independent carriers protect you from a fault on either network, not just a cut fibre.
Why compare through DACS
DACS compares DIA offers from Malaysian carriers including TM, Maxis, TIME and uMobile, so you can see the options for your address side by side. Learn more about our Dedicated Internet Access service, read the DIA FAQ, or get a competitive quote for your site.