How Malaysian Businesses Can Achieve Near-Zero Internet Downtime (0% Downtime Strategy Explained)
DIA Malaysia | Metro-E Malaysia | Business Internet Malaysia | Dedicated Internet Malaysia
Internet downtime is one of the most expensive risks for modern organisations. In Malaysia, industries such as manufacturing, logistics, retail, healthcare, and finance depend on fast and stable connectivity to operate efficiently. Even a few minutes of internet failure can disrupt production, delay transactions, halt cloud operations, and damage customer experience.
This guide explains how Malaysian businesses can achieve near-zero internet downtime using Dedicated Internet Access (DIA), Metro-E, and strategic redundancy designs.
Why Business Downtime Happens — and Why Broadband Isn’t Enough
Most Malaysian companies still rely on standard broadband or wireless internet. These services are designed for consumer usage, not mission-critical operations. The common problems include:
- Shared bandwidth — your “500Mbps broadband” is shared among many users
- Unstable speeds during peak hours
- No guaranteed uptime (no SLA)
- Higher latency and jitter
- Uncontrolled routing for cloud applications
When your operations depend on cloud systems, ERP, automation, POS machines, VoIP, CCTV, or online communication, broadband alone introduces significant business risk.
Why DIA Malaysia and Metro-E Malaysia Are the Preferred Solutions
Business-grade connectivity like Dedicated Internet Access (DIA) and Metro-Ethernet (Metro-E) deliver performance and reliability far beyond what broadband can offer.
Key benefits:
- Guaranteed, dedicated bandwidth – not shared with anyone else
- Uptime SLAs up to 99.99%
- Stable and predictable latency
- Enhanced security and traffic isolation
- Optimised routing to cloud services (AWS, Azure, GCP)
A typical 100Mbps DIA or Metro-E Malaysia subscription costs RM3,000 – RM9,000 per month, depending on telco (TM, Maxis, Time, UMobile) and building location.
Broadband may advertise 500Mbps or 1Gbps, but the performance difference is crucial:
Broadband = Shared bandwidth → actual speeds can drop 50–90% during peak hours.
DIA = Fully dedicated bandwidth → always delivers the full guaranteed speed.
This is why DIA is significantly more reliable for business-critical networks.
Three Options for Achieving Near-Zero Internet Downtime (0% Downtime Strategy)
Below are the three most common redundancy setups used by enterprises and SMEs in Malaysia.
Option 1: DIA (1+1) – Two Dedicated Lines from the Same Telco
This setup uses two independent DIA circuits provided by the same telco (e.g., TM DIA + TM DIA).
Pros
- Fast, seamless failover
- Consistent routing behaviour
- Suitable for latency-sensitive operations
Cons
- Both lines still rely on the same telco backbone
- Major telco-wide outages may affect both circuits
Best for
- Banks & financial institutions
- Government agencies
- Healthcare (mission-critical systems)
- Corporate HQs requiring predictable routing
Option 2: DIA (1+0) – Two DIA Lines from Different Telcos (Best for True Redundancy)
Example: TM DIA + Maxis DIA, or Time DIA + UMobile DIA.
This setup ensures different physical infrastructure, different fiber routes, and different core networks.
Pros
- Highest level of redundancy
- Protects against telco-wide outages
- Ideal for 24/7 operations
- Strong resilience for automation and real-time environments
Cons
- Higher monthly investment
- Requires proper network configuration
Best for
- Manufacturing plants (automation, robotics, IoT)
- Logistics hubs (real-time tracking & scanning)
- Retail chains (POS, CCTV, inventory sync)
- Tech companies (cloud-heavy workloads)
- Hospitals & healthcare systems
This is the recommended option for mission-critical businesses.
Option 3: DIA + Broadband (1+0) – Most Cost-Effective Redundanc
Primary DIA + Secondary Broadband from a different telco.
Pros
- Affordable redundancy
- Broadband can support essential services during outages
- Uses a separate infrastructure from DIA
Cons
- Broadband performance drops during peak hours
- No guaranteed SLA
- Not suitable for applications needing stable latency
Best for
- SMEs
- Offices with moderate uptime requirements
- Retail stores
- Education institutions
This is the best balance between cost and continuity for smaller or medium-sized businesses.
Industry-Specific Recommendations
| Industry | Recommended Option | Reason |
|---|---|---|
| Manufacturing (Automation, IoT, PLC) | Option 2 (DIA + DIA, different telcos) | Protects against telco-wide outages; essential for production stability |
| Banking & Finance | Option 1 or 2 | Ensures compliance, predictable routing, and SLA-backed uptime |
| Healthcare (Hospitals, Clinics) | Option 2 | Zero downtime required for critical health systems |
| Logistics & Warehousing | Option 2 | Real-time operations and scanning depend on uninterrupted internet |
| Retail Chains | Option 3 or 2 | POS system uptime is essential; DIA ensures stable connectivity |
| Corporate Offices | Option 3 or 1 | Reliable cloud usage, conferencing, and communication |
| Education (Universities, Colleges) | Option 3 | Supports e-learning, campus Wi-Fi, and administrative systems |
| SMEs | Option 3 | Best cost-performance balance for business continuity |
Cost Comparison: Why 100Mbps DIA Outperforms 500Mbps Broadband
Even at lower Mbps, 100Mbps DIA Malaysia provides more reliable performance than 500Mbps or 1Gbps broadband, because:
- Broadband is shared → speed fluctuates drastically.
- DIA is dedicated → always consistent.
- DIA comes with SLA uptime guarantees.
- DIA routes are optimised for enterprise cloud applications.
When uptime, stability, and uninterrupted operations matter, DIA consistently outperforms broadband regardless of Mbps numbers.
Why Choose DACS Network Solutions for DIA Malaysia & Metro-E Malaysia
DACS partners with all major telcos — TM, Maxis, Time, UMobile — to deliver the best solution for your building, industry, and budget.
What we provide:
- Live DIA & Metro-E price comparisons across multiple telcos
- Recommendations for the right redundancy model (1+1, 1+0, DIA+Broadband)
- Direct engineer support — no call centers, no waiting
- Cost optimisation for businesses paying too much today
- Faster provisioning and troubleshooting
Our aim is simple:
Help Malaysian businesses stay online 24/7 with the most reliable and efficient internet setup.
Conclusion: 0% Downtime Is Achievable With the Right Design
Achieving near-zero internet downtime is not about choosing the most expensive plan — it’s about selecting the correct redundancy strategy based on your industry, operations, and building infrastructure.
Whether it’s dual DIA, multi-telco redundancy, or DIA with broadband backup, DACS Network Solutions ensures your business gets the right setup to stay online, productive, and protected at all times.
We offer a wide range of internet services including broadband, dedicated internet access (DIA), TM METRO-E, leased line, fiber internet, xDSL and etc. In Malaysia, we have many prestigious client including Accenture, Adidas, Honda, Mudajaya, MSIG, Hilti-Asia and etc. If you are looking for dedicated internet access in Malaysia, please feel free to contact us.